Shipping Policy

Thank you for shopping with TrueOne. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking information.

  • Orders placed after business hours will be processed the next business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times

  • United States: 5–12 business days

  • International Shipping: 10–20 business days (depending on destination)

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

3. Shipping Locations

  • We currently ship within the United States and internationally.

  • Some remote or restricted locations may not be eligible for shipping.

If we are unable to ship to your location, you will be notified at checkout or contacted by email.

4. Tracking Information

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 24–48 hours for tracking information to update.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time or appears lost:

We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect Address

  • Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If an order is returned due to an incorrect address, additional shipping fees may apply.

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

We will review the issue and offer a replacement or refund where applicable.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Information

For questions regarding shipping, please contact us:

TrueOne
DAZZLE STORE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: trueonellc20@gmail.com