Refunds & Returns

1. 15-Day Return Policy

  • You have 15 days from the date of delivery to request a return.

  • To be eligible for a return, items must be:

    • Unused, unworn, and in original condition

    • In original packaging

    • With proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale

  • Gift cards

  • Digital or downloadable products

  • Used, damaged, or altered items not due to our error

  • Personal care or hygiene products (if applicable)

3. How to Request a Return

To start a return:

  1. Email us at trueonellc20@gmail.com

  2. Include your order number, reason for return, and photos (if the item is damaged or incorrect)

  3. Wait for return authorization and instructions

Returns sent without approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Shipping fees are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will arrange a replacement or issue a full refund at no additional cost.

6. Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds are issued to the original payment method.

  • Your bank or payment provider may take additional time to post the refund.

7. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, contact us at trueonellc20@gmail.com.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account again

  2. Contact your credit card company or payment provider

  3. If the issue persists, email us at trueonellc20@gmail.com

9. Cancellations

  • Orders may be canceled before shipping.

  • Once an order has shipped, it cannot be canceled and must follow the return process.

10. Changes to This Policy

We reserve the right to modify this Refunds & Returns Policy at any time. Changes will be posted on this page with an updated date.

11. Contact Information

For questions regarding returns or refunds, please contact us:

TrueOne
DAZZLE STORE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: trueonellc20@gmail.com