Information We Collect

When you visit www.trueone.us, we may collect and store the following types of personal information:

1. Personal Identification Information:

• Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Information (processed via secure third-party providers: Stripe, PayPal)

2. Automatically Collected Information:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Referring Website
• Date and Time of Visit
• Browsing and Click Behavior on Our Website

3. Cookies and Tracking Technology:

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files stored on your device. You can control cookie preferences via your browser settings.

How We Use Your Information

We collect your personal information to provide a seamless shopping experience and improve our services. Here's how we use the information:

• Order Fulfillment: To process and fulfill orders, including shipping, payments, and customer service.
• Communication: To send order confirmations, updates, and responses to your inquiries.
• Marketing: To send you newsletters, promotional offers, and recommendations (with your consent).
• Site Improvement: To analyze usage patterns and improve website functionality.
• Fraud Prevention: To prevent fraud, ensure account security, and verify customer identities.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with the following entities to fulfill services:

• Third-Party Service Providers: Includes payment processors (Stripe, PayPal), shipping carriers (USPS, FedEx), and email marketing platforms (Klaviyo).
• Legal Requirements: If required by law or to protect the rights, property, or safety of www.trueone.us, we may disclose personal information.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their respective privacy policies for details.

Your Rights

You have the right to access, update, or delete your personal information. If you would like to review or change any information, please contact us at support@trueone.us. Additionally, if you wish to unsubscribe from our marketing communications, you can do so by clicking the "unsubscribe" link in our emails.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include retaining transaction information for financial reporting and compliance purposes (typically 5 years for tax records).

Security

We take appropriate security measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. This includes using encryption and secure socket layer (SSL) technology during payment transactions.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

International Data Transfers

If you are located outside the United States, please be aware that your personal information may be transferred, stored, and processed in the United States where our servers are located. By using our website, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated effective date.